On May 9, 2017, Tricon American Homes purchased Silver Bay Homes. It’s our pleasure to let you know we are your new property management company.

Tricon American Homes is a leading single family rental property management company dedicated to providing high-quality rental homes and outstanding customer service across the country.

We are excited to share the following key resident information with you:

Resident Portal

Click here to access our Current Residents homepage, or visit TriconAmericanHomes.com/CurrentResidents.

If it hasn’t already, your new Resident Portal registration information will arrive via email. Please keep an eye out for that important information.

Please note: Due to our careful treatment of your sensitive, personal information, even if you were previously registered on Silver Bay’s Resident Portal, all residents must re-register on Tricon American Homes’ Resident Portal in order to enjoy access to conveniences such as online rent payment and maintenance service requests.

Rental Payments

If you have already paid rent for May to Silver Bay, it has been transferred to Tricon American Homes and there is no need for you to do anything else at this time.

Future rent payments are due on the 1st of each month. Late charges will be assessed on the 6th of the month, unless otherwise stated in your lease. As a courtesy, during this transition period, Tricon American Homes will waive May late fees for past Silver Bay residents.

Online Rental Payments

To make online payments, click here or access the Resident Portal from the Current Residents homepage at TriconAmericanHomes.com/CurrentResidents.

Please note: Starting Wednesday, May 10, 2017, a reduced convenience fee of $1.95 will be applied to all online credit card and debit card payments for the time being.

Overnight Mailed Rental Payments

Please include the Property ID, Resident Code, and address on your payment. This information is unique to your residency with Tricon American Homes and can be found in your Resident Portal registration email.

Please send overnight payments to:

SBY 2014-1 Borrower LLC  #954461
c/o US Bank
SL-MO-C1WS
1005 Convention Plaza
St Louis, MO 63101

Personal check, money order, or cashier’s check are acceptable forms of mailed payment. For security reasons, we do not accept payment in cash. Please note, all mailed rent payments, must be received by the 1st of the month.

If you have any Silver Bay address labels, please discard them. They are no longer valid.

Security Deposits

The legal owner of your property has not changed and remains responsible for your security deposit. Your deposit is being held in a non-interest bearing bank account at Wells Fargo, held in the account name of SBY 2014-1 Borrower LLC, in trust for the Borrowers under the 2017 Deutsche Bank Credit Facility.

Property Manager

The property manager of your home is TAH Operations LLC operating through its wholly-owned subsidiaries and located at 1508 Brookhollow Drive, Santa Ana, CA, 92705.  Please do not send rent to this address.

Maintenance Service Requests

Maintenance service requests can be made online or by phone.

Online Requests

To place an online maintenance service request, click here or access the Resident Portal from the Current Residents homepage at TriconAmericanHomes.com/CurrentResidents.

Residents in the following regions are asked to use a separate portal for submitting maintenance service requests. To do so, click here or please visit https://rc-triconamericanhomes.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx?utm_nooverride=1;

  • Columbus, OH
  • Jacksonville, FL
  • Orlando, FL
Phone Requests

The dedicated Tricon American Homes resident service center, 844.862.1158, can be used to submit maintenance service requests via phone.

Should you have any questions, please contact us at 844.862.1158.

Thank you for the opportunity to serve you.

For Florida Residents Only: YOUR LEASE REQUIRES PAYMENT OF CERTAIN DEPOSITS. YOUR SECURITY DEPOSIT IS HELD IN THE ACCOUNT NOTED ABOVE AND LOCATED AT AND ACCESSIBLE THROUGH ANY WELLS FARGO BRANCH IN FLORIDA.  THE LANDLORD MAY TRANSFER ADVANCE RENTS TO THE LANDLORD’S ACCOUNT AS THEY ARE DUE AND WITHOUT NOTICE. WHEN YOU MOVE OUT, YOU MUST GIVE THE LANDLORD YOUR NEW ADDRESS SO THAT THE LANDLORD CAN SEND YOU NOTICES REGARDING YOUR DEPOSIT. THE LANDLORD MUST MAIL YOU NOTICE, WITHIN 30 DAYS AFTER YOU MOVE OUT, OF THE LANDLORD’S INTENT TO IMPOSE A CLAIM AGAINST THE DEPOSIT. IF YOU DO NOT REPLY TO THE LANDLORD STATING YOUR OBJECTION TO THE CLAIM WITHIN 15 DAYS AFTER RECEIPT OF THE LANDLORD’S NOTICE, THE LANDLORD WILL COLLECT THE CLAIM AND MUST MAIL YOU THE REMAINING DEPOSIT, IF ANY.

IF THE LANDLORD FAILS TO TIMELY MAIL YOUR NOTICE, THE LANDLORD MUST RETURN THE DEPOSIT BUT MAY LATER FILE A LAWSUIT AGAINST YOU FOR DAMAGES. IF YOU FAIL TO TIMELY OBJECT TO A CLAIM, THE LANDLORD MAY COLLECT FROM THE DEPOSIT, BUT YOU MAY LATER FILE A LAWSUIT CLAIMING A REFUND.

YOU SHOULD ATTEMPT TO INFORMALLY RESOLVE ANY DISPUTE BEFORE FILING A LAWSUIT. GENERALLY, THE PARTY IN WHOSE FAVOR A JUDGMENT IS RENDERED WILL BE AWARDED COSTS AND ATTORNEY FEES PAYABLE BY THE LOSING PARTY.