1. OUR PRIVACY PHILOSOPHY
If you have any question about our Policy please contact us at the address set out in Section 8.
2. LIMITING THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION
Categories and Types of Personal Information We Collect
We collect the following categories and types of personal information:
Categories of Use
We use your personal information for the following purposes:
Sources of Personal Information
We collect information from the following sources:
We collect information directly from you. We collect personal Information directly from you.
We collect information about you from third parties. We may collect your personal information, financial information, demographic information and other identifying information from third party service providers, such as your credit reporting agencies, background check service providers, and if you submitted your personal data to us via a third party referral source, that third party referral source.
We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies, SDKs and other similar technologies. This activity is further described in the Cookies and Online Tracking section below.
We may combine personal information: (a) internally with other information collected and/or stored by our affiliates in relation to our different products and services offered by Tricon American Homes or one of its affiliates; and (b) with demographic information, publicly available records and other third-party information sources. We may use this information to provide you with a customized experience, to promote and properties and services available through TAH or its affiliates, or as otherwise permitted by this Policy.
When We Share Information with Third Parties
Parties Related to Your Obligations
We may share personal information with third parties, such as co-residents of your obligations under the terms of your residential lease agreement, or to any third-party payor of your obligations under the terms of your residential lease agreement or a related housing agreement. Because Tricon American Homes often owns properties together with other investors, we may share personal information with such investors for audit, management, legal, billing, strategy or administrative purposes including defending and enforcing our legal rights or the legal rights of third parties.
Our Service Providers
We may contract with companies or persons to provide certain services including for purposes of payment processing, data hosting and processing, website development, analytics, billing, leasing or similar services, fulfilling audit or reporting requirements financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We may share personal information with businesses controlling, controlled by, or under common control with Tricon American Homes.
Law Enforcement and Courts
In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to TAH or to others. We may also disclose your contact information when we believe the law or legal process requires it.
In order to provide services in connection with the COVID-19 coronavirus event, it may become necessary to collect the following personal information from you concerning you and your household: financial; employment; unemployment; health; medical; physician, government or health department orders regarding quarantine or COVID-19, and similar kinds of information.
3. COOKIES AND ONLINE TRACKING
4. MONITORING AND RECORDING CALLS
For the purpose of maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.
5. KEEPING YOUR PERSONAL INFORMATION ACCURATE
We make reasonable efforts to keep your personal information as accurate, complete and up to date as necessary. If desired, you may verify the accuracy and completeness of your personal information in our records.
Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file, we will remedy any such errors on a timely basis. In the event that inaccurate information is mistakenly sent to a third party, we will communicate relevant changes to the third party where appropriate.
6. PROTECTING YOUR PERSONAL INFORMATION
To ensure that your personal information is protected, we utilize security safeguards that are on par with the industry standard. We use modern technologies to ensure that your confidential information is not compromised. We keep electronic customer files in a secured environment with restricted access and use. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
7. CALIFORNIA CONSUMER PRIVACY RIGHTS
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA Rights”). This section describes those rights and how you can exercise them with TAH.
CCPA Rights Requests
Right to Know and Right to Deletion
You can request what personal information we have collected, used, disclosed, and sold in the preceding 12 months:
You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:
To submit a request to know or a request to delete, please click here. In order to verify your identity, we will send you a verification email. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof mailed to the address below so that it is received prior to the time the agent makes the request on your behalf. A request to know or a request to delete may alternatively be initiated by calling us at 844.8743.2661. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information.
We Do Not Sell Your Personal Information
We do not and will not sell any personal information (as “sell” is defined in CCPA).
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
8. ADDRESSING YOUR INQUIRIES AND CONCERNS
We are happy to provide you with a copy of this Policy and to discuss any of its content with you. Please direct all questions or enquiries about this Policy to:
Tricon American Homes
Attention: Privacy Compliance Officer
1508 Brookhollow Drive
Santa Ana, CA 92705
Email Address: email@example.com
9. UPDATING THIS POLICY
Any changes to our privacy standards and information handling practices will be reflected in this Policy in a timely manner. Tricon American Homes reserves the right to change, modify, add, or remove portions of this Policy at any time. Please check this page periodically for any modifications. To determine when this Policy was last updated, please refer to the revision date at the bottom of this Policy.
We strive to evolve to meet our residents’ needs and expectations, and that means our rental homes and services may change and how we offer our rental homes and services may change. With that in mind, we review our privacy practices from time to time, and our information handling practices may change. If Tricon American Homes makes a material change to this Policy, we will post the updated Policy on our Website. We also may notify you by email or other electronic means.
If at any point you do not agree with the terms of this Policy, you must not use Tricon American Homes’ services or provide personal information to us.
10. THIRD PARTY LINKS
Our websites and such applications may contain links to third-party sites or applications that are not governed by this Policy. Although we endeavour to only link to sites or applications that share our commitment to your privacy, please be aware that this Policy will no longer apply once you leave our Website or such applications, and that we are not responsible for the privacy practices of third-party sites or applications. We therefore suggest that you closely examine the respective privacy policies of third-party sites and applications to learn how they collect, use and disclose your personal information.
If you post a review, make a comment, or otherwise submit personal information on a public forum such as social media accounts or public forums, on our websites or other applications, your communications may be viewable by the public.
11. GOVERNING LAW AND PERSONAL INFORMATION IN OTHER JURISDICTIONS
This Policy and all related matters shall be interpreted and construed in accordance with the laws of the State of California.
Tricon American Homes may perform activities outside of your location by itself and through third parties. Personal information provided to us, our service providers, payment processors, affiliates and subsidiaries may be stored inside or outside of the United States. The use made by such third parties shall be in accordance with the terms of this Policy. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other jurisdictions and may be subject to the laws of those jurisdictions. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other states or countries.
Last revised: Monday, December 23, 2019