Tricon American Homes is the new standard of single family rental home living. We are a customer service focused organization that provides our residents with high quality, professionally renovated homes located in desirable neighborhoods with easy access to good schools and major employment nodes.
*Update: A Tricon corporate representative called a hour within this review and virtually fixed my account immediately. The representative Janet was extremely apologetic and very pleasant she communicated via email through each step.. She left me with contact if I ever have future issues… That’s was definitely a A+ experience. I am thankful. Customer service is very bad.. I’ve been in my home 7 yrs.. I’ve never had service issues prior to Tricon taking over…. Friday I was suppose to get a call back and did not, Saturday I was suppose to get a call Monday and have not. Meanwhile They’ve added $75 for insurance when my renters policy is 7 years old and they were sent the update with them as 3rd party 3 times. Today I emailed the “account manager” and called and was on hold 30 minutes, then answering machine came on to leave a message. So I’m forced to pay for something that is not needed because you cannot change their payment amount when making a payment..
Every time Pedro Rodriguez comes out to our home we receive the absolute best service. He always takes care of all our issues big or small and explains the entire process. He answers all our questions. He’s always friendly and outgoing. Thank you Tricon for always sending us your best.
Tricon American Homes is amazing. They made the process so easy and everyone I dealt with was very professional and welcoming. I met with Eugene on my move in day to get my keys and do a walk around of the house and he was awesome! He made the process so easy and he was extremely helpful and knowledgeable. They couldn’t have sent a better person to assist me with my new home. I will be recommended them to all of my friends and family. Thanks so much for all of your help Eugene!!
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