Viewing a Home

How Do I Tour a Tricon American Home?

Once you’ve found a rental home you like, how do you go about touring it before you ultimately make it your own? It’s easy and you’ll find choices for touring on your terms. You can self tour the home on your own when it’s convenient for you, schedule a personalized tour with a Tricon American Homes leasing agent, or attend an open house. Before you consider an in-person tour, be sure to view a home’s floor plan, located below the photo gallery, and utilize Tricon American Homes’ 360-degree virtual tour.

Can I Self Tour a Home On My Own?

Yes! You are able to self tour most of our rental homes. This option is ideal when you want to tour on your own time and at your own pace. You can set it up with a few simple steps, and once approved, tour any day, any time. Plus, when you register for self tour access, you can visit the same home up to three times or self tour three different homes.

To request self tour access, from the home’s featured listing page, click on the “SELF TOUR” button, then complete and submit the online registration. A small fee is needed for identification verification. When your identification is verified and payment received, you’ll receive instructions for an access code to the home’s lockbox. After you tour the home, remember to return the key to the lockbox on your way out.

How Do I Schedule a Tour With a Leasing Agent?

Guided tours are an excellent way to get information about a home and the community, and to get questions answered from a Tricon American Homes leasing agent. Arrange it by clicking on “REQUEST SHOWING” on the individual home’s listing page, then complete and submit your registration. A Tricon American Homes leasing agent will follow up with you within 48 hours. If for any reason you do not hear from a Tricon American Homes representative within 48 hours, please contact our Resident Services Center at 844.874.2661.

In general, when you meet with a leasing agent in regard to renting a home, always make sure that you are provided credentials that clearly show the agent is a representative of the owner or management company for the home. All Tricon American Homes leasing agents have a company-issued ID that they can show you upon meeting them at the home. Unfortunately, with the high incidence of fraud in the rental housing industry, it is important to make sure you’re dealing with an authorized agent of the home.

Can I Attend an Open House?

An open house is less personalized than the guided tour but still a great way to see a home. Typically held on weekends, the available rental home is open to all interested shoppers. Although it is not necessary, you are encouraged to register online to attend. To register, click on the “OPEN HOUSE” link located on the individual home’s listing page with the date and time, which will only be visible if an open house is scheduled.

What Does “Coming Soon” Mean?

When a home is listed as “Coming Soon” on our website, it means the home is undergoing cleaning and/or maintenance. You may also see an anticipated “move-in ready” date. If you’re interested in touring a home listed as coming soon, be sure to get on the home’s waitlist by completing and submitting the “TOUR THIS HOME” form. A Tricon American Homes leasing agent will follow up with you to provide further information and schedule a tour.

When Should I Start My Rental Home Search?

Start to finish it is possible to search for a Tricon American Homes rental home, tour it, love it, and move in – all within just a week. Of course, not everyone wants to move that fast. It’s best to allow yourself ample time to search different Tricon American Homes rental home offerings and familiarize yourself with the neighborhood to ensure that the home you select is one you’ll love coming home to.

If timing is critical, the quickest way to see a home is by completing a self tour. To self tour, your identification will need to be verified and a small tour fee collected, then you’ll receive a lockbox access code. You are now free to tour the home at your convenience. If you love it, go to www.triconamericanhomes.com/apply/, enter the home address, and click on “APPLY NOW.” Review the Terms of Agreement and Qualification Criteria, then click the “Start Application” button. This officially begins the application process of making the rental home your own.

Qualification Criteria

What Does It Take To Qualify?

All adults who are 18 years of age or older, need to complete an application to rent a home from Tricon American Homes. In addition, all applicants need to submit to a background screening. Guarantors or co-signers are not accepted for the application and leasing process. Occupancy standards allow for two persons per bedroom, plus one – per household. Local occupancy laws may vary.

Number of Bedrooms Number of Occupants
One Bedroom Three Persons
Two Bedrooms Five Persons
Three Bedrooms Seven Persons
Four Bedrooms Nine Persons
Five Bedrooms Eleven Persons

Applicants need to meet certain qualification criteria for approval to rent. Considerations include credit history, credit status, background, rental history, and income verification.

Criminal History

If an applicant’s public record discloses criminal history, consideration is based on the type of crime and when it occurred. Certain types of felonies or recent crimes may generate an automatic rejection, including but not limited to convictions of fraud, theft, possession and/or distribution of controlled substances, assault, battery, violent crimes, sex crimes, crimes involving children, and misdemeanor.

Credit and Income

From your application to rent, either an Experian or TransUnion credit report is automatically processed detailing your credit and rental history. If you have initiated a credit freeze on your account in order to keep scammers from opening new accounts in your name, it is imperative that you lift the freeze so that your credit may be reviewed. Tricon American Homes uses CoreLogic Rental Property Solutions to determine eligibility based on analysis of the credit report, rental history and background check.

When qualifying to rent, credit history may carry more weight than credit score. A low credit score does not mean an automatic rejection, while lack of credit history does not necessarily disqualify you either but may result in an increased security deposit. Income to be verified needs to show the household income, including income from all applicants, and is sufficiently three times the monthly rent.

How Do I Qualify If I’m Self-Employed?

For income verification, if you are self-employed, you’ll need to submit the previous year’s income tax return and previous two month’s bank statements, or twelve months of financial statements during the rental application process.

Do you have Housing Assistance Programs?

Tricon American Homes does not discriminate on the basis of an applicant’s source of income. We welcome all applicants and treat all applicants by the same criteria. All applicants undergo the same screening process, must execute our lease and security deposit within 48 hours and take possession of the home within 14 days, as required by the lease terms.

Fraudulent Listings

How Do I Avoid Being Scammed?

Unfortunately, with the high incidence of fraud in the rental housing industry, both online and in-person, it is essential to always make sure you are dealing with an authorized representative of a home’s owner or management company. Be savvy. Insist on credentials that clearly show the agent is who they should be. When dealing with Tricon American Homes, we are always in uniform and ready to verify our identity. Don’t hesitate to ask for proof. Only the scammers will be insulted. For fraud prevention tips, visit the National Rental Housing Council’s (NRHC) Fraud Prevention at http://www.rentalhomecouncil.org/fraud/.

What Do I Do If I Am A Victim of Fraud?

If you believe someone other than Tricon American Homes is trying to rent you one of our homes, please call our Fraud Prevention Hotline at (877)241-9085 or email us at TAHFraud@TriconAH.com. To learn more, visit our Fraud Prevention page.

Application Process

How Do I Apply For a Rental Home?

You’ve found a home you love! Now, it’s time to make it yours. To apply, go directly to the home’s listing page and click on “APPLY NOW” or go to TriconAmericanHomes/Apply and input the home’s address. Review the Terms of Agreement and Qualification Criteria, then click the “START APPLICATION” button. There is a $49.99 application fee per applicant, and a $250 holding fee to “hold” the home while your application is in process. The holding fee is applied to the first month’s rent once you move in. It’s important to provide Tricon American Homes with an accurate email address for each leasee, as each applicant needs to sign the lease using a separate email address. Within 24 hours of submitting the application, screening documentation will need to be provided, including income verification, rental history, and two forms of government-issued identification. Tricon American Homes will begin the screening process when all the supporting documents are received. If supporting documentation is not provided within 24 hours, the application will be canceled.

After your application is submitted, it can take up to 24-72 hours for review. You will be informed of any application status changes throughout the process, so you can remain in control of your home search. Also, you can check the status of your application at any time, simply by returning to the “Start Application” web page and clicking on “Check the status of your application.”

How Does the Application Process Work?

Our rental application is available online at www.TriconAmericanHomes.com/Apply. Take time to ensure that the information you submit is accurate, as inaccurate information may cause delays and additional expenses. All intended occupants age 18 or older should submit their rental applications together since qualifying income will be based upon the total household income.

What Documents Do I Need?

You’ll need to pay the fees and provide the following documents to complete the application process:

1) Completed online application(s).
2) $49.99 application fee per applicant.
3) A non-refundable $250 holding fee, which is applied toward the first month’s rent once approved and moved in. If you are denied, the holding fee will be refunded within 3 to 5 business days. The holding fee is forfeit if your application is approved and you choose not to move in.
4) Verifiable rental history going back two years.
5) Household income verification showing income of at least three times the monthly rent.
6) Two forms of government-issued identification, one with a photo ID, which may include a state-issued driver’s license, state-issued identification card, social security card, resident alien card, ITIN or official passport.

What Are The Fees?

To apply, there is a $49.99 rental application fee per applicant for screening, and a $250 holding fee, which essentially takes the home off the market and “holds” it for you while your application is in process. Once you move in, the $250 holding fee is credited to your first month’s rent. If you’re approved and you choose not to move into the home, Tricon American Homes will place the home back on the market for rent and the holding fee is forfeited. If an applicant is declined, the holding fee is reimbursed.

Can I Have Multiple Applicants On My Lease?

Absolutely. Anyone living in the home who is 18 years of age or older needs to submit their own rental application and thus will be on the lease documents. The combined gross income of all applicants is used to determine income eligibility, which is three times the monthly rent. All intended occupants age 18 or older should submit their applications together since qualifying income will be based upon the household income.

After I’m Approved, Can I Add an Applicant?

Yes, however, since income qualification is based upon the gross household income, all applicants need to submit applications together. CoreLogic Rental Property Solutions screens and evaluates the risk factor of all applicants collectively to determine eligibility and establish the security deposit. Therefore, adding an applicant after approval would necessitate rescreening applicants together, creating a delay and the additional cost of $49.99 per applicant for the application fee.

What Credit Agency is Used?

Experian or TransUnion. While most credit reporting agencies evaluate credit scores based upon the same parameters, slight variations may appear in the final report. We recommend using Experian if you are interested in reviewing your credit report.

My Application Is Approved. What’s Next?

Once your application is approved, a Tricon American Homes representative will reach out to you to verify information such as planned occupants, pets, etc. Tricon American Homes will generate a lease agreement and you’ll have up to 48 hours to execute the lease online, through DocuSign. Once the lease is executed, the security deposit and pro-rated monthly rent payment are due within 48 hours.

If at any point in this process you have a question or need assistance, you may contact Resident Services Center at 844.874.2661.

What If My Application Is Denied?

Tricon American Homes uses an outside impartial screening service provider to screen all applicants. Once screening is complete, CoreLogic will produce one of three rental application results: approved, conditionally approved, or denied. If conditionally approved and due to income verification, Tricon American Homes may be able to work with you to assess if approval is possible, although it may result in a higher security deposit of up to one- and one-half month’s rent. If an application is declined, it is generally due to negative rental history, insufficient income, poor credit history, current bankruptcy, or criminal history. When an application is rejected, the holding fee is reimbursed.

If Denied, Can I Find Out Why?

Yes. Once the screening process is complete you may contact CoreLogic at (888) 333-2413 to request a copy of your credit score and/or discuss the reasons for application denial. Tricon American Homes is not able to provide denial information to our applicants.

How Can I Establish Good Credit?

Positive rental history includes, but is not limited to:

A. Maintaining a credit report with no major blemishes;
B. Consistently paying one’s bills on time;
C. No large outstanding debts or other issues that would cause one’s credit score to plummet;
D. No evictions;
E. No criminal record; and
F. No documented reports of damage or destruction to prior residences.

Additionally, Tricon American Homes works with RentTrack to offer credit building benefits. When you subscribe, RentTrack will report your monthly rent payments to the three major credit bureaus. You’ll receive credit tips and alerts, help to avoid identity theft, and you can quickly build your credit history by reporting past rent payments of up to two years. RentTrack is available to answer questions by email at help@renttrack.com, or by calling RentTrack at (866) 841-9090.

Security Deposit

How Much Is My Security Deposit?

Your security deposit amount is determined at the application stage and is based upon the monthly rent of the home, as well as CoreLogic’s assessment of your rental risk. This is based upon real data and statistics taken from each applicant’s credit report and may include payment history, number of accounts, collection activity, outstanding debt, and any previous evictions. A high rental score will typically generate a security deposit of one month’s rent. The lower the rental score number, the higher the risk level, thus the security deposit may be increased to one- and one-half month’s rent. Your Tricon American Homes Leasing Representative can provide more information on this.

Is the Security Deposit Refundable?

The security deposit agreement is subject to Tricon American Homes’ final acceptance of the application once the screening process is complete. If an application is denied and an applicant is unable to move into the home, the holding fee and security deposit are refunded. Any fees paid are forfeit if an applicant is approved but changes their mind and decides to not move into the home.

Renter’s Insurance

Do I Need Renter’s Insurance? If So, Why?

Renter’s Insurance is necessary for the protection of the renter’s personal belongings in case of fire, theft, or damage. Applicants need to carry a minimum of $100,000 Property Loss and Personal Liability Insurance Coverage, and Tricon American Homes needs to be listed as “additionally insured” on the renter’s liability insurance policy. Have peace of mind that in the event of an accident, burglary or some unforeseen disaster, your personal property may be protected. That’s why TAH requires every resident to have Renters Insurance for the duration of time that you live with us.

Just as TAH carries homeowner’s insurance to cover the actual structure of the home, your personal property is covered under a Renters Insurance Policy. A standard policy will cover your personal property, liability, and additional living expenses. Let’s dig into each.

Personal Property Coverage
This part of your policy may cover your personal property when damaged by fire, theft or some unforeseen disaster. Here are some situations typically covered:
• Weather incident caused by wind, ice, hail, snow and lightening
• Burglary, vandalism, riots, civil violence
• Water intrusion or leak damage
• Electrical issues
• Damage caused by vehicles
• Damage from falling objects

To determine your coverage limits, estimate the value of your personal property, then decide if you want a policy that covers the current market value of your belongings or replacement costs, which may help you replace your things at retail value. A standard policy may not cover certain items at market value, such as fine art, jewelry, collectibles and memorabilia. TAH recommends that you discuss the matter with an insurance agent to help determine the best policy for you.

Liability Coverage
When an accident happens, liability coverage may help protect you from having to pay costs related to damage or injury to others. An example of liability coverage includes someone tripping and falling on your property, and then expecting you to pay their medical expenses. Or if you accidentally hit a golf ball through someone’s window, and they expect you to pay for the cost of damages and possibly injury. Accidents happen, and liability coverage works to protect you financially from an accident-related lawsuit, the cost of legal representation, and any damages awarded to the other party.

Additional Living Expenses
If, following a fire, theft or damage, your home is not habitable, “additional living expenses” as part of your Renters Insurance Policy, may help cover costs for temporary living arrangements. Consult with an insurance agent about a policy and the amount of coverage that best suits you.

When setting up your Renters Insurance Policy, you must carry a minimum of $100,000 Property Loss and Personal Liability Insurance Coverage, and Tricon American Homes must be listed as “additionally insured” on the renter’s liability insurance policy, referencing the following address:

Tricon American Homes
P.O. Box 498067
Cincinnati, OH 45249

TAH residents must carry Renters Insurance for the entire duration of living in a TAH home. If for some reason your Renters Insurance Policy should lapse, you will be added to TAH’s master policy with ePremium Insurance, and be billed $25 per month for the renter’s insurance policy.

What is ePremium Insurance?

If you fail to get a Renter’s Insurance Policy, you’ll be provided a basic coverage policy with ePremium Insurance, at a monthly cost of $25. Tricon American Homes requires renter’s insurance for the benefit of the renter, to protect their personal property.

Lease Agreement

How Do I Sign My Lease?

Your lease will be emailed directly to each applicant named on the lease for signatures via DocuSign. It’s important to provide Tricon American Homes with an accurate email address for each leasee, as each applicant needs to sign the lease using a separate email address. If you’re unable to provide a unique email address for each applicant to send their electronic signature, notify your Tricon Leasing Representative so other arrangements can be made. The lease needs to be signed by all parties within 48 hours, or it will expire, and the home will be placed back on the rental market.

How Do I Renew My Lease?

If you qualify, approximately 60 days prior to your lease expiring, you’ll receive an offer to renew. To qualify, Tricon American Homes will look at your rental history, including on time rent payments, maintaining the home property, and avoiding HOA or city violations and neighbor complaints. If you are eligible for renewal, you’ll receive an offer via email outlining any lease plan options, so you can select which plan suits you best.

How Do I Move To a Month-to-Month Lease?

At the time of lease renewal, you will receive an email with your renewal options. Choose the Flexible Lease Option to go month-to-month when you renew your lease. If you don’t select a plan when your lease is up for renewal, you’ll automatically be renewed on the month-to-month plan. Note that month-to-month flexibility comes with a $250 fee increase plus additional fee increases may apply. Of course, you’ll receive advance notification of any additional charges.

How Do I Add a Roommate To My Lease?

Let your Tricon American Homes Assistant Portfolio Manager or Retention Specialist know you want to add a roommate to your lease. The new roommate will need to:

1. Complete a rental application.
2. Provide two months of current pay stubs plus government-issued photo ID if the added roommate is replacing another. The household will need to go through an income qualification for the home once again to show the ability to pay three times the monthly rent.
3. Pass a criminal history background screening.

Once the new roommate is approved, and a new lease executed, the updated lease replaces your previous lease but is for the original lease term.

How Do I Remove a Roommate From My Lease?

If everyone remaining in the house has lived there for a minimum of 6 months, you can remove someone from the lease, however, the remaining occupants need to once again prove income qualification showing the gross household income is equal to or more than three times the monthly rent – without the exiting roommate. Everyone will need to provide Tricon American Homes with 30 days’ worth of current pay stubs. Once qualified, everyone on the lease will be emailed a roommate release form via DocuSign, which releases the exiting roommate from future liability and waives their right to any security deposit reimbursement.

If Rent Goes Up When I Renew, Why?

Tricon American Homes works very hard to keep rental rates fair and comparable to the market. If your rent is increasing, it is because comparative rental rates of similar homes in your area have also increased in value. If you have questions about your rent increase, contact your Tricon American Homes Retention Specialist and they will review your specific home and rate with you.

Rental Payments and Fees

When Is My Rent Payment Due?

Rent payment is due on the first (1st) of each month. A five (5)-day grace period is allowed for payment to be received at the Tricon American Homes (TAH) Corporate Office. If rent is not received at the end of day five (5), on the sixth (6th) of each month, a late fee will be applied.

What Are My Payment Options?

Monthly rent can easily be paid online through Rent Café, or be mailed to the Corporate Office before the end of day five by personal check, cashier’s check, money order or certified funds, or can be paid through your bank’s online bill pay program, and in person through WIPS (Walk-in Payment System).

Please refer to your lease agreement for information regarding the entity that rent payments should be made payable to.

How Do I Pay Rent Online? (Rent Café)

Rent Café allows you to easily make rent payments online each month. Simply log onto www.TriconAmericanHomes.com/CurrentResident. Click on the red “Pay Rent” tab, set up your account profile, add bank routing information or credit card account information, and specify whether you would like recurring payments made or prefer to manually initiate each monthly payment.

How Do I Pay Rent In Person? (WIPS)

Select people qualify to use the Walk-in Payment System (WIPS) to pay rent. If you are interested in this payment method, contact your TAH Retention Specialist for a dedicated account number. With that in hand, you can walk into one of over 18,000 retail locations, such as Walmart and 7/11, and pay your monthly rent. Your TAH Retention Specialist will have more information on this convenient and safe rent payment method.

If I’m Paying Rent By Cashier’s Check Or Money Order, Where Do I Send Payment?

Please write your TAH resident identification number (located on your Residential Lease Agreement) on your payment and send it to:
Tricon American Homes
P.O. Box 15087
Santa Ana, CA USA 92735

Are Mailed-In Payments Considered On Time If Postmarked Prior To The Grace Period?

A postmark has no bearing on whether payment is on time or late. Payments must be received at TAH’s Corporate Office in Santa Ana, California by 5:00 p.m. on day five (5) of the grace period. Any payments received after day five (5) are considered late, and a late fee will be placed on the account on the sixth (6th) day.

How Do I Make A Partial Payment?

If you need to make a partial rent payment, contact your TAH Collection Specialist. They will review your rental history, and if approved to make a partial payment, they will post your partial payment and work with you to schedule the remaining payment. Late fees may apply.

Why Am I Not Able To Pay My Rent?

If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. It is highly unlikely that you would not have been contacted by a TAH Representative to discuss the state of your account. However, if this is the case, contact your TAH Collection Specialist immediately.

What Are My Move-In Costs?

There are no specific move-in fees paid to TAH. Fees you should expect to pay up to the point of move-in include:

• Application fee(s) and hold deposit
• Security deposit
• Rent: The first month’s rent is prorated for the current month. If you move in before the 25th day of the month, you will pay only the prorated portion of the current month. When you move in on the 25th or later, you will pay the prorated current month plus next month’s rent.
• Pet fees, if applicable

Expenses you can expect related to moving into your new home may include:
• Utility services set up, such as electric, gas, water, telephone, cable or satellite television, internet, security, and waste management service
• Moving services
• Renter’s insurance

Why Are My Move-In Costs Not Showing?

Future residents are unable to see costs on the TAH website up until the lease is signed and upon your move-in date. Prior to this, please refer to your TAH welcome letter and lease documents for information on costs.

Are There Other Fees?

If the home has a swimming pool, a professional pool cleaning service is contracted to maintain the pool for the resident, and the $95 monthly fee will be charged back to the resident.

Pets

Do You Allow Pets?

Yes. In many households, pets are members of the family. Of course, pets are welcome! Acceptable types of pets include dogs, cats, birds, small caged mammals, and fish. An aquarium may not be larger than a 20-gallon tank, and it will require proof of insurance for the entire term of the lease.

Pets must be licensed and have current vaccinations that are kept current throughout the duration of your lease. Dogs and cats should wear an identification collar tag with the owner’s name, address, and contact information. If your pet were to escape, we want to do everything possible to ensure they are returned home safely.

How Many Pets Can I Have?

Two (2) pets are allowed in a Tricon American Home. This includes your resident pet and any visiting pet. The combined weight of the pets should not exceed 150 pounds, and no one pet may weigh more than 85 pounds.

What Are The Breed Restrictions?

TAH’s breed restrictions are listed below, however, some city or county ordinances have their own breed restrictions. Therefore, please check your lease for more detailed information specific to your area.

The following breed restrictions are prohibited, whether full or mixed breed:
• American Pit Bull Terrier
• American Staffordshire Terrier
• Bull Mastiff
• Chow
• Doberman
• Pit Bull
• Presa Canario
• Rottweiler
• Wolf or Wolf hybrids
• Any combination mix of the foregoing breeds, and any other breed or type that Landlord deems to have similar characteristics

How Do I Add A Pet To My Lease?

Simply notify your TAH Representative that you have a pet(s), and they’ll send you a Pet Addendum to your Lease. We welcome your pet(s) as new members of your household.

How Do I Remove A Pet From My Lease?

You, the pet owner, must request in writing via a letter or email to your TAH Representative, that the pet be removed from your lease. Once complete, accounting will make the appropriate adjustment on your account regarding pet rent.

What Is The Pet Deposit?

A pet deposit of $300 is required for the first pet, plus $200 for a second pet. The pet deposit is nonrefundable, except for the State of California, where pet deposits are refundable. The pet deposit helps absorb some of the cost of wear and tear on the home, carpet, yard, etc. resulting from pets.

Is There A Monthly Pet Rent Fee?

Yes. Pet rent is $39.95 a month, per pet.

Service Animals And Emotional Support Animals

What Documentation Is Needed For Service Animals Or Emotional Support Animals?

For a service or emotional support animal, we ask you to provide TAH with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon American Homes does not accept documents from online providers as this does not constitute reliable verification of a disability, therapeutic relationship or need for an assistance animal. At the time of submitting your application to TAH, a TAH Applications Representative will provide the Reasonable Accommodation Request for Assistance Animal Form for you to complete. Pet fees are waived for verified service and emotional support animals.

Moving In

When Should I Contact Movers?

Do not schedule the movers until you have your move-in appointment scheduled with a Tricon American Homes Representative.

Move-In Tips

1. Before leaving the home you’re vacating, declutter, so you’ll have less to move.
2. Pack one bag of essentials in case your move gets disorganized. You’ll want to have one bag of essentials like daily meds, toothbrush, change of clothes.
3. As soon as you’ve completed your move-in inspection with a TAH Representative, you should set up utilities. TAH will provide you a list of utility providers, which will serve as a starting guide. You’ll want to research utility providers in your area and determine the best one for you, should you have a choice of providers.
4. Change your address by going online to USPS.com/move. You can also walk into any post office and request a Mover’s Guide packet.
5. Update your address with credit card companies, bank(s), insurance provider(s), health care, DMV and other Government agencies, cell phone provider and any magazines, associations or clubs you belong to.
6. Update your address with any regularly scheduled online suppliers you may buy goods from.

Is There A Move-In Checklist?

TAH has a handy move-in checklist available to help ensure no important tasks or considerations are missed. You’ll find our move-in checklist on our Resident Portal.

What Is A Move-In Inspection?

The move-in inspection gives you the opportunity to walk through the home with a TAH Maintenance Representative and sign off on the current condition of the home. You can point out something that may need repair and have noted any imperfections that you won’t want to be held responsible for at move out, such as a minor chip in tile, dent in a cabinet, or other slight wear and tear issues.

What Are The Move-In Costs?

TAH requires no additional move-in costs at the point of move-in. Let’s review what will have been paid up to this point:
• Application fees and hold deposit
• Security deposit
• Pet fees, if applicable
• Rent

Here are the expenses you can expect to pay to get your home up and running:
• Utilities set up, including electric, gas, water, cable or satellite television, and waste management service
• Moving services
• Renter’s insurance

How Do I Set Up Utilities?

At your move-in inspection, you will be given a list of utility providers in your area. It is merely a guide to begin your utility search and set up. The list may not be comprehensive of all utility providers and is by no means a recommendation or endorsement of providers.

In select areas, there may be multiple utility providers from which to choose, while in other areas there may only be one provider. Ultimately the resident is responsible to choose and set up utility service for the home.

Prior to move in, you will be required to submit a Utility Confirmation Form detailing your account number for each utility. This form serves to confirm that you have in fact transferred the utilities into your name.

Each utility provider may handle service set up differently. Generally, you can establish service either online, over the phone or in-person at the utility service center. You will likely need identification, a copy of your lease, and any applicable deposit payments.

How Are Utilities Billed?

In most cases, utilities are transferred and put in your name. You pay a utility set up fee and a monthly utility bill. In some instances, the utility provider will not allow service to be transferred from TAH, the owner of the home. In this situation, TAH pays the utility bill and adds the cost to the resident’s general ledger. The resident then pays that utility with their monthly rent payment.

What Is Conservice?

TAH does not use Conservice, a third-party utility billing company. If you live in a TAH home that once used Conservice, your utility expense is now added to your general ledger and should be paid with your rent payment.

Why Am I Responsible For Utilities?

Monthly rent to TAH covers the cost of making your home your own, for the duration of your lease agreement. However, you need and want utilities – electricity, gas, water, etc. Residents are responsible to maintain their own utilities, as indicated in their lease agreement.

How Do I Get Copies Of My Mailbox Keys?

Any access keys and/or remote devices for the home and HOA amenities, if applicable, should be provided to you during your move-in appointment. This may include door keys, mailbox keys, garage door remotes, and community gates or amenity keys/access cards. Should you believe anything is missing, contact your TAH representative.

How Do I Gain Access To My HOA Amenities?

Access keys, remotes or fobs that provide access to HOA amenities, such as pools, spas, clubhouse or access gates, will be provided to you at your move-in appointment. Should you misplace any access keys, contact your TAH Representative about ordering a duplicate (an HOA fee may apply).

Why Am I Receiving A Survey?

At TAH, your satisfaction is our top priority. We want to ensure that you are happy in your new home and we strive to take care of any concerns right away. We will reach out to you occasionally to ask for your thoughts and opinion. We want to thank you in advance for your response, as we work diligently to keep you happy at home.

Maintenance

What Are My Maintenance Responsibilities Inside The Home?

When you move into a Tricon American Home, you’ll find the home to be well maintained and in good, clean condition. TAH asks that you will strive to maintain the home and keep it in good condition – for the comfort and safety of you and your family and to protect and preserve the home.

Here are responsibilities related to maintaining your home:
• Keep your personal property, the home and premises in good, safe and sanitary condition.
• Keep plumbing fixtures and sprinkler systems in good working condition.
• Ensure electrical, plumbing, heating, cooling, appliances and other equipment are used as intended and kept in good working condition.
• Ensure that garbage is removed from the home in a clean, sanitary manner.
• Keep smoke alarms in good working condition and replace batteries as needed.
• Pressure wash the premises as needed, and as required by local ordinance or HOA regulation.
• Maintain proper drainage of the property, including making sure gutters and downspouts are free of debris.
• Replace air conditioning and furnace filters as needed.
• Maintain a temperature in the home of at least 50 degrees Fahrenheit to prevent pipes from freezing.
• Perform ordinary maintenance on the home, such as fixing broken locks, screen damage, broken windows, loose screws, blub replacement, drain cleaning, garbage disposal maintenance, and any other repair costing less than $100.
• Report any defects in writing to TAH immediately.

What Are My Maintenance Responsibilities Outside The Home?

The yard around your home is designed to provide you a private sanctuary to enjoy the outdoors. Your assistance is important to maintain your home’s premises and to keep it well maintained.

Specifically, your responsibilities, as outlined in your lease agreement, may include the need to:
• Ensure that landscaping, trees and shrubs are regularly watered, fertilized and trimmed to appear well maintained and in compliance with any HOA regulations and municipal, county or other ordinances.
• Ensure your lawn area is regularly watered, fertilized, mowed and edged to appear well maintained and be in compliance with any HOA regulations and municipal, county or other ordinances.
• Maintain the yard and premises through the duration of your lease term so that the premises are in the same good condition when you move out, as you found it when you moved in.
• Perform periodic pest control around the premises to keep the home and property free from pests, insects and rodents.
• Contact TAH immediately if you observe any issue in or around the premises that may require maintenance service or repairs in order to mitigate a potential problem such as moisture or mold conditions.

Note: If the home has a swimming pool, TAH will maintain the pool by contracting with a professional pool cleaning service. A fee of $95 per month will be charged back to the resident. Any safety fencing, enclosures or gates around the pool area will also need to be maintained.

How Do I Place A Maintenance Service Request?

Simply go online to TAH’s Resident Portal, click on the red “Maintenance Request” button, and follow the instructions to submit a maintenance service request. You can also call (855) 676-1680.

Who Do I Contact During Regular Hours?

During regular business hours or after hours, you can contact a TAH Representative 24 hours a day at (855) 676-1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

Who Do I Contact After Hours?

During regular business hours or after hours, you can contact a TAH Representative 24 hours a day at (855) 676-1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

What Is A Maintenance Emergency?

If you are in doubt about whether a situation is an emergency, please err on the side of caution and promptly contact your TAH Representative or call us at (855) 676-1680. A maintenance emergency is any condition that may create an unsafe situation for you and your family, and cause worsening damage to the home if left unrepaired. This may include roof leaks, heating/cooling system or plumbing failure, major electrical issues and major structural defects.

How Do I Cancel Or Reschedule A Maintenance Appointment?

Contact your TAH Service Representative or call us at (855) 676-1680 at least 48-hours prior to your appointment to reschedule or cancel an appointment. If a TAH Maintenance Technician comes to your home for a scheduled appointment and no one is there to provide access to the home to perform the scheduled maintenance, it will be considered a “no show” and you will be charged a $75 fee.

How Often Will Maintenance Be Completed On My Home?

After your scheduled move-in inspection, maintenance typically requires up to two weeks to address/repair the maintenance issues documented at your move-in appointment. When your home is due for a Preventative Maintenance Service of the Heating and Cooling system, TAH will call you to schedule a TAH technician to service the unit to help extend the life of the system and ensure it’s operating as efficiently as possible. The callback number for this free service is (833) 760-0296.

For other maintenance issues, maintenance will only be called out to the home when you initiate a maintenance service request. An exception is if the home were to become in violation of any HOA or city and county ordinance, in which case TAH would be forced to intercede and perform any necessary repairs.

What Should I Do If I’m Locked Out Of The House?

TAH does not offer a lockout assistance service. Contact a locksmith to assist you with getting access back into your home.

Are Other Maintenance Vendors Used?

Maintenance service repairs are performed on your home in a timely manner, with the goal of mitigating any inconvenience to you and ensuring an expedient repair to your home. TAH generally performs most repairs, however, occasionally a specialist may need to be brought in. TAH oversees all service and repairs, so you can rest assured that whoever is performing the service is a qualified, professional technician.

Can I Make Modifications To The Home?

You may make minor changes or modifications to your home; however, you must return the home to its original move-in condition before you move out. Minor modifications include changes such as adding security or screen doors, security equipment, changing the interior paint color and changing door locks. You may not remodel or structurally change the home or add fixtures without prior written permission from Tricon American Homes.

Can I Add Cable Or Satellite To The Home?

Yes, you may add cable or satellite to your home. Please refer to your lease agreement when installing a satellite dish to your home to ensure that you are not making major modifications or causing damage to the home. Also, please refer to your HOA and city or county ordinances to ensure your satellite dish is not in violation of any codes.

Smart Home

How Do I Access My Smart Home Portal?

Go to your Resident Portal and click on ‘Smart Home’. Click the arrow on the top right of your screen to view the menu options and click on Smart Home to access your Smart Home portal. Click ‘My Devices’ to gain control of all your Smart Home devices.

How Do I Access My Door Lock System?

Once you are logged into your Smart Home portal, click ‘View’ on the Door Lock box to view, manage and create new access codes.

How Do I Create New Door Access Codes?
In the Door Lock box, click ‘View’ and then ‘+ Add Code’ to create a new access code.

Can I Prevent a Door Access Code From Being Used After it’s Generated?
Yes! Door access codes can be given a date range in the setup. However, door access codes do not automatically expire.

How Do I Control My Thermostat?

From your Smart Home portal, go to the T-Stat box to access your thermostat and click ‘View’ to make any adjustments. Click ‘Apply Changes’ when complete.

How Does the Leak Detection Feature Work?

The leak detection sensor will trigger an alarm when water is detected. From your Smart Home portal, go to the top of your screen and click the red ‘View Alarms’ button to view and clear alarms as needed.

How Do I Pair My Smart Home System To My Own Wi-Fi?

When logged into your Smart Home portal, a green dot box located on the top left of your screen will display how your smart home is currently connected. For example, it will display ‘Connected via cellular network’. Click that box to scan for and connect to available Wi-Fi networks.

What If I Have Issues Or Questions About My Smart Home?

We would be happy to address your concerns and help with any questions you may have. Please contact our dedicated resident services center at 844.874.2661.

Homeowners Associations

Why Choose a Homeowners Association (HOA) Community?

Tricon American Homes offers many rental homes in master-planned communities with Homeowners Associations (HOA). HOA communities are known for offering a welcoming appearance, well-maintained landscaping, street lighting, sidewalks, and homes with curb appeal. Sometimes they even have great resident amenities. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

Understanding Your HOA

A beautifully landscaped neighborhood; pride in your community; and having places to gather, like poolside with family and friends – are just a few reasons Homeowners Associations (HOA) communities are so popular. With all the great benefits, comes the need to understand your responsibilities to the HOA. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

Do I Pay Monthly HOA Dues?

Tricon American Homes residents pay no monthly HOA fee. Tricon American Homes pays it for you. You will never have to interact directly with the HOA. Tricon American Homes will serve as your liaison, dealing with the HOA on your behalf.

What Are My HOA Responsibilities?

The HOA will expect you to maintain the home to their standards, including the appearance of landscaping, driveway and sidewalk areas. The home exterior should be kept in good condition; vehicles parked in designated areas; unwanted items, trash, and untimely decorations kept out of sight; and avoid nuisance behavior. Let’s dig into each.

Landscaping and Home Maintenance

It’s recommended that the lawn be mowed bi-weekly, and shrubs and bushes are edged and trimmed bi-weekly. Keep lawn, flower beds and rock areas free of weeds. Apply fresh mulch to landscaping bi-annually.

Maintain the overall exterior appearance of your home with an occasional power wash to driveways, walkways and sidewalks, and power wash the house as needed to eliminate mold or mildew.

Parking and Vehicles

Park vehicles in designated parking areas, and do not store inoperable or unregistered vehicles at the home, nor should you regularly park a commercial vehicle onsite.

Decorations, Waste, Nuisance

Avoid storing unwanted items in visible view of the home, don’t leave holiday decorations out year-round and take care to not leave trash containers out for extended lengths of time before and after trash collection. Lastly, avoid nuisance behavior.

What Happens if There is a Violation?

With a violation of HOA Rules and Regulations, Tricon American Home’s Property Compliance department works directly with the HOA on your behalf, serving as liaison to resolve the issue. They will first receive notification of a violation from the HOA and will immediately begin efforts to have the resident satisfy or “cure” the specific violation. Most HOAs allow 7 to 14 days for the violation to be resolved and require a photo as proof of “cure.”

What if There’s an HOA Fine?

An HOA will typically send two- to three-violation notifications with a request to satisfy before it issues a fine of approximately $75. If at this point Tricon American Homes has been unable to resolve the issue with the resident, Tricon American Homes may intervene and have the violation “cured” on the resident’s behalf. Any costs associated with satisfying the violation are charged back to the resident along with any HOA fine.

Can I Be Evicted By an HOA?

In a worst-case scenario, if a resident does not “cure” an HOA violation and is absent from any involvement, Tricon American Homes will satisfy the violation and the violation fee and cost to cure will be applied to the resident ledger. If that debt is not paid, and the resident pays their normal rent amount, rent will be short. Late fees may be applied to the delinquent rent, and costs can escalate, resulting in the possibility of eviction. HOA compliance does require cooperation.

How Do I Determine if a Tricon American Homes Rental Home Has an HOA?

On a home’s featured listing page on TriconAmericanHomes.com, go to listing details. If a home is part of an HOA, it will be noted. You can also discuss these details with a Tricon American Homes leasing agent.

How Do I Get a Copy of the HOA Rules and Regulations?

Upon move in you’ll receive a copy of HOA Rules and Regulations. If you’re a current resident and need a copy, contact your Tricon American Homes leasing agent or Tricon American Homes Property Compliance department. HOA Rules and Regulations should also be identified in your lease agreement.

Home Transfers

Can I Transfer From One Tricon American Home To Another?

Yes! A benefit of living with Tricon American Homes is the ability to easily relocate from one home to another when your situation changes. The transfer requirements and process are outlined below:

1. To qualify to transfer, you need to be a current resident for at least six months and have a positive rental and payment history.
2. Your current home will need to pass a pre-transfer inspection to confirm that you have properly maintained the home as required by your lease agreement. Your Tricon American Homes management team will notify you once approved.
3. Income qualify for the new home showing gross household income is equal to or more than three times the monthly rent. To qualify, each applicant will need to provide Tricon American Homes with 30 days’ worth of current pay stubs.
4. Submit a 30-day Notice to Vacate/Transfer Request to your Tricon American Homes Retention Specialist, Assistant Portfolio Manager, or Portfolio Manager.
5. Pay a non-refundable transfer fee of $500 to your current resident account.
6. Sign a new Lease Agreement, emailed to each Leasee for signatures through DocuSign.
7. Pay a security deposit equal to your original approved security deposit level, due within 48 hours of signing the new lease.
8. Provide the first month’s rent, due at least 48 hours prior to moving in.
9. Schedule a move out inspection, after which your security deposit will be returned within the timeframe as specified by state law.
10. Go through a move-in inspection on your new home.

Natural Disasters

What Should I Do If There Is A Natural Disaster?

The best advice is to prepare in advance for a natural disaster, and know the steps to take after the disaster. If where you live is prone to hurricanes, flooding, tornados, snowstorms and arctic freeze, wildfires, earthquakes or other natural disasters, it is important to be prepared by having an action plan in place that will help keep you and your family safe, mitigate damage and expedite recovery.

Know your responsibilities related to a natural disaster, and you can better protect your family and property. Here are some pre-emergency tips that relate to most types of natural disaster:

• Stay informed and heed local city, state and county agency’s advice.
• Have a family communication plan in place. You may all be in different locations when disaster strikes, so know how to contact one another, have a plan to get back together, and discuss what you will do in case of an emergency.
• Have an emergency kit at home for at least three days of self-sufficiency, including bottled water, basic food and essential hygiene items.
• Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
• If you depend on electricity to operate medical equipment, have an alternate power source in case of a power outage.
• Make sure you have a working carbon monoxide detector.
• Keep fire extinguishers on hand, and make sure everyone knows how to use them.
• Know where and how to turn off the main gas line, water supply and electricity to the home, should you need to.
• Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.
• Make sure you have renter’s insurance and/or flood insurance, and secure important documents in a safe location.

What Is My Responsibility During A Natural Disaster?

Certainly, the most important thing is to keep you and your family safe. The secondary thing is to do whatever you can to mitigate any damage to the home and your personal belongings. Much damage mitigation can be done in preparation of a natural disaster.

• Depending on the type of natural disaster, it may be necessary to leave the home and get you, your family and pets to a safe location.
• It may be necessary to turn off the home’s main gas line, main water supply and electricity.
• Bring inside or tie-down exterior personal property that may cause damage or injury to others if it becomes unsecured.
• In extreme cold weather, you must insulate external water pipes to prevent pipes from freezing.
• Conserve fuel. Winter storms can last for several days, placing great demand on electric, gas, and other fuel distribution systems (fuel oil, propane, etc.). Lower the thermostat to 65°F (18°C) during the day and to 55°F (13°C) at night. Close off unused rooms, and stuff towels or rags in cracks under the doors. Cover windows at night.
• Consider having more than one heat source in case the power goes out, such as a fireplace or wood-burning stove with dry firewood, or a gas log fireplace. Also have extra blankets, sleeping bags and warm winter coats on hand.
• Fill gallon containers with water and place them in the freezer to help keep food cold.
• Keep abreast of local city, state and county agency’s alerts, updates and advice.
• Stay informed of messaging from Tricon American Homes. Depending on the type of natural disaster, TAH will have detailed information available to ensure your safety and the protection of your home and property.

What If My Home Suffers Damage From A Natural Disaster?

• Report any incidence of fire, downed electrical and gas lines to 911.
• Report any damage to Tricon American Homes. You’ll need to provide access to the home for insurance, and for contractors to perform any necessary repairs.
• Notify your renter’s insurance company as required by your policy terms.
• If the home is not habitable, leave right away. You may have family or friends you can stay with, otherwise, there are resources available.

Helpful Resources In Planning For Or After A Natural Disaster

National Weather Service
Stay tuned to the National Weather Service for your local area.
A NOAA Weather Radio broadcasts alerts and warnings directly from the NWS for all hazards. You may also sign up in advance to receive notifications from your local emergency services.

Pre-Disaster Resources
Ready.gov/make-a-plan.com
Ready.gov/hurricanes – Explains actions to take when you receive a hurricane alert for your area.
National Hurricane Center – www.nhc.noaa.gov
National Oceanic and Atmospheric Administration (NOAA) Weather Radio All Hazards – www.nws.noaa.gov

Post-Disaster Resources
American Red Cross: www.redcross.org
Housing Assistance
Federal Emergency Management Agency (FEMA) disaster support – www.disasterassistance.gov or call (800) 621-FEMA (3362)

New Vendor Requests

How Do I Become A Vendor With Tricon American Homes?

For consideration as a new vendor, email to vendorpro@triconah.com to request a vendor questionnaire.