Work Order SurveyThank you for sharing your experience regarding your most recent maintenance service request. We strive to continually improve and your feedback is very important to us.How would you rate your overall satisfaction with Tricon American Homes?*ExcellentVery GoodGoodFairPoorN/AHas the maintenance issue you reported been fully resolved?*YesNoDid the Tricon American Homes maintenance technician perform the work or was this maintenance request handled by one of our vendor partners?*Tricon American Homes Maintenance TechnicianVendor PartnerDid they come prepared to do the applicable work on the home?*(e.g. Arrived with the correct tools and/or supplies)YesNoDid they reschedule or leave and return that same day?*Left and Returned Same DayRescheduledLeft and Did Not RescheduleIf they needed to reschedule, did they inform you what the next steps would be?YesNoComments, regarding the maintenance rescheduling process:Did the maintenance staff member show up at the scheduled time/timeframe?*YesNoDid the maintenance staff member present himself/herself in a professional manner?*(e.g. Smile, introduce themselves, clean, respectful, etc.)YesNoDid the maintenance staff member clean up after the work and were they respectful of your home?*YesNoDid the maintenance staff member utilize good listening skills and ask you if “there is anything else they can assist you with?”*YesNoComments, regarding maintenance staff member’s listening skills and communication:After the work was completed at your home, did the maintenance support representative contact you within 48 hours to ensure your issue had been resolved to your satisfaction?*YesNoComments, post maintenance follow-up:What issues are still unresolved?*Were you updated with the status of the maintenance appointment via either email, text or phone?*YesNoComments, regarding maintenance appointment updates:Enter to Win Check this box to enter, for a chance to win a $25 gift card. A drawing will be held each month. For official rules and prizes, please read the Official Rules here. NameThis field is for validation purposes and should be left unchanged.