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Coronavirus (COVID-19)

Our thoughts are with those affected by the coronavirus pandemic. We understand that you and your family are weathering out this pandemic storm in your home, and we are committed to being responsive to your needs.

Our management and maintenance teams are available to answer questions and respond to important service requests. We have made several changes to our operating procedures so we can continue to be of service while maintaining the safety and health of our employees and residents. We have also partnered with trusted and experienced vendors to address work orders in homes that may have been directly affected by this virus.

In addition, our FAQ section includes several helpful links to websites and resources that provide information on government assistance programs associated with COVID-19. Please continue to visit this site, as we will be adding information as we receive it.

Current Residents

How are you helping residents who are financially affected by COVID-19? Toggle

We encourage anyone experiencing financial hardship to contact us at 855 676 1680. We will work with our residents on an individual basis.

What if my home needs maintenance? Toggle

We encourage you to submit a maintenance service request online via the online portal. Currently, we are prioritizing for emergency situations while also considering the health and safety of you and our staff members. In response to your service request submission, you will receive an email or phone call requesting information regarding your travel history and any health conditions associated with coronavirus.

What if I don’t want anyone in my home? Toggle

Following are links to some helpful maintenance videos that may assist you with solving the issue you are experiencing. Our team is also available by phone at 855 676 1680 to provide assistance. With today’s technology, many situations can be handled virtually.

How can 211 help our residents? Toggle

211.org is a site that provides links to various local resources no matter where you live across the United States.
Simply type in your zip code and you will receive links to several resources for residents, including access to food pantries and programs, mental health counseling, assistance with utilities, paying medical bills and more. Or you can dial 211 on your phone and you will be connected with a local representative who can help you get what you need.

Prospective Residents

How can I lease a home without meeting someone in person? Toggle

You can apply to lease the home you are interested in online here. Should you have further questions, please call us at 844 874 2661.

How can I safely tour a home? Toggle

Once you’ve identified the home you’d like to visit, schedule a self-tour by clicking the “Tour this Home” button found on our website. We are currently providing only self-tours, but, if you have questions about the home or tour, please call us at 844 874 2661.

What if I have questions after I take the self-tour and want to talk to someone? Toggle

Please call us at 844 874 2661, and we will do everything we can to answer all your questions.

What if I want to meet with a leasing agent? Toggle

Because of current global health concerns related to coronavirus, we have temporarily suspended all agent tours and open houses to protect our customers, residents, and team members. To view our available rental homes, please schedule a self-tour on our website or call us at 844 874 2661.

COVID-19 Resources

Where should I go to learn about the coronavirus? Toggle

We encourage you to visit the CDC website, which includes updates and important tips on how you can protect yourself and your family.

Where should I go if I lost my job or am sick with coronavirus? Toggle
  • Job Loss: If you have lost your job, please visit the Department of Labor website to see benefits for which you may be eligible.
  • Disability, Workers Comp, and Family Leave: Residents can apply for wage replacement if they become ill with the coronavirus or are caring for a sick family member. Laws vary from state to state. Click here to learn more.
  • Disaster Relief: Residents can check their eligibility for Disaster Unemployment Assistance.
  • State Social Services: Social services may be able to help low-income families with food or cash assistance. Click here to learn more.
What if I need food, clothing, or healthcare? Toggle
  • Food Bank Information: If you are in need or you know of someone who is, please direct them to local food banks in their area.
  • Disaster Recovery: Nonprofit organizations, such as the Salvation Army and United Way, are raising disaster recovery funds and helping connect those affected by the virus to food, healthcare, and housing resources.
Where can I find health information regarding the coronavirus? Toggle
  • General Health: The federal government has made a clearinghouse of information available. This is a great place to find information about the situation’s current status, what is being done, and what resources are available.
  • Public Health: Please visit the CDC’s website or other government websites for information about how to protect yourself and others.
  • Mental Health: Here are tips from experts on how to cope during the coronavirus.
Where can I go to learn about employment and financial assistance programs? Toggle
  • Unemployment: Click here for federal resources. Click here for your state.
  • Economic Impact Payments: For information about the federal government payments to most Americans, visit the IRS website.
  • Penalty-Free Retirement Withdrawals: You can use retirement accounts penalty free.
  • Small Business Assistance: The Small Business Administration offers options to assist small businesses.
  • Disability Benefits: Workers can apply for disability, workers’ compensation, and family leave if they become ill with the coronavirus, are caring for a sick family member, or must care for children whose schools have closed. Laws vary from state to state. Click here to learn more.
  • Taxes: Taxes are now due July 15. Read more here.
  • Evictions: Tricon is committed to working with those facing hardships. Contact us at 855 676 1680.
  • Student Loans: Click here to learn about the relief program.
How can I get personal assistance if I am affected by COVID-19? Toggle
  • Food Programs: Families in need can apply for a federal assistance program here. Also, local food banks are invaluable resources.
  • Clothing and More: Nonprofit organizations, such as the Salvation Army and United Way, are raising disaster recovery funds and helping connect those affected by this situation to food, healthcare, and housing resources.
How can 211 help our residents? Toggle

211.org is a site that provides links to various local resources no matter where you live across the United States.
Simply type in your zip code and you will receive links to several resources for residents, including access to food pantries and programs, mental health counseling, assistance with utilities, paying medical bills and more. Or you can dial 211 on your phone and you will be connected with a local representative who can help you get what you need.